What our Customers say...



Thank you so much for offering the very informative and fun CE credit classes! So many topics of Fire and Water losses that are discussed. We always take away very valuable information, that helps us immensely in assisting our clients.

In addition, SERVPRO of Reno Southwest has always been immediately available to answer our questions. They answer our clients questions when they are experiencing any overflowing water and any unfortunate fire events.

Your customer service is and has been outstanding! Much appreciated especially in this day and age of computers and 1-800 numbers. It is so nice to pick up a phone and actually speak with a knowledgeable person to answer and assist with any questions or services.

I always look forward to our classes and working with. You always have an answer and a smile.

Kind regards,

Laura West


I just had to write and tell you how happy I am with the service I received on October 6th, 2017. Your tech, Ryan, did such a wonderful on my carpet! There is a lot of it as well. He arrived right on time and he finished the job almost exactly when he said he would. He was able to remove stains that I thought would never come out. I am not typically comfortable with strangers in my home but he made me feel very ease. I look forward to using SERVPRO in the future and I plan on referring your company to all my family and friends. Thank you again for such wonderful. professional and affordable service.

Sally H


Thank you for taking care of cleaning the trash and spreading the vapor barrier and spraying the fungicide for our house. David and the Hector did a professional and thorough job. Please thank them again for us!!


Terri R

When I moved to Reno in June 2005 I quickly realized the work ethic and the quality of work that came out of this franchise. Regardless of the size or the complexity of the job I could count on this franchise's technicians to keep in constant contact. They would always let me know if there were issues that needed be handled before the customer ever found out about it. I would recommend this franchise many times over.


Former Adjuster for over 3 decades

I want to thank SERVPRO of Reno Southwest for doing an amazing job of cleaning up a horrific murder scene. I asked them to be very discreet. They fulfilled that commitment. I have used them to remove skunk odor from our personal home and I would recommend them for any other future work.

Dick J.

Independent Ins. Agent

"On behalf of TIP of Northern Nevada, I want to thank you for your support. Your sponsorship and attendance at our 6th annual Heroes with a Heart event helps us spread the word about the work TIP does and the need for continued financial support. We appreciate having you at the event."

Gabrielle Totton

Executive Director

"Your staff was so efficient and organized. I can not praise them enough. They came when they said they would, they called when they said they would. They were incredible representatives of your company, especially Robert Harrison the crew chief.