What our Customers say...

Testimonials

"Your guys are doing an awesome job. They are very respectful and compassionate. Thank you very much for taking care of this so quickly."

Lynn

To SERVPRO,

Your guys did a great job! Thank you for coming so quickly.

Vinnie

To Jose,

You go out of your way to get us on the schedule to clean our facility. We also like that you are willing to work overnight to not be a bother to our residents. 

Thanks,

Marie

To SERVPRO,

Your franchise has always gone out of your way to take care of all of our properties. From the carpet cleaning to the large water losses. You make me feel valuable.

Sergio

Commercial Property Manager

To SERVPRO,

David is extremely professional. He should get a raise so you can keep him forever. Promote David

Pamela

Satisfied home owner

To SERVPRO,

Thanks for the quick response. My insurance agent was correct in recommending you for the job. 

Dale

Thanks to your franchise all of our clients are happy with the service during the last few snow and ice storms. Thanks again for taking of our clients. 

Eileen

Insurance Agent

To SERVPRO,

Thanks for the quick response to our fire damage in Susanville. Many other mitigation companies could not get to us from Sacramento or Chico due to the weather. We will only use you from now on.

Joel and Angela

SERVPRO of Reno Southwest cleaned my personal home during a very traumatic event in any one's life. We had a fire that put us out of our home for many months. They stored our personal belongings in their warehouse for over 1 year. They definitely took care of our belongings and I will continue to use them in the future.

Former State Farm Agent

Your crew has been wonderful. We use your franchise mainly for carpet cleaning but your work during the storms have allowed us to keep the rentals clean and dry for our clients.

Sherine and Marion

Property Managers in Incline Village

Your team has responded well to all of our jobs that we have sent your way during the snow storms. We have been hit hard lots of freezing temperatures and snow build up next to the vacation and rental homes that manage in the community. Thanks again for all of your hard work.

Sean

Property maintenance

To SERVPRO,

Thanks for the quick response to my clients rain damage. I will continue to refer my future clients to your office.

Troy K.

Plumber

To SERVPRO,

Your franchise was very quick to respond to our customers needs. They were also one of the few restoration companies to not pester our client to work with them. Thanks again

Steve

Independent Agent

To SERVPRO, 

Your office has always had my respect especially since you cleaned up my personal home with fire and smoke damage. Thanks again and I will keep referring business your way.

Jolene

State Farm

To SERVPRO,

Thanks for responding so quickly to my friends water damage. Thanks for being understanding and working with them to find out if it needs to be filed as a claim. 

Steve

Farmers Ins.

Your team did an amazing job on the clean up and the were very discreet.

Lucy M

Property Manager

To Rob;

I appreciate how you cleaned up this house for the home owner and have prepared it for the mold clean up.

Jeff

Contractor in Tahoe

Thanks for doing a great job. Your crew also did an amazing job for our neighbor. Thanks for all of the hard work.

Carrie P.

SERVPRO has been our cleaning company for years. We will continue to use their carpet and bio-hazard cleaning services for the near future.

Kendrick and Dave

Maintenance Supervisors

We want to thank SERVPRO for keeping everything discreet while they were working on the bio-hazard clean up. Thank you 

Angelica

Property Manager

The workers did an amazing job to cleanup our sewage damage. The manager and myself are happy with the work.

Larry

Head engineer

Elijah did an amazing job of cleaning our office. He took care of our office and came in earlier than expected.

John

Farmers Insurance Agent

Dave,

Great work, responded to my home in less than an hour. Very professional and reassured me during this stressful time. 

Thank you!!!!

Gabriella G

To Elijah,

Great Job!!!!!!!!

Cheryl

We give thanks to friends like you who have been so giving. With your support, we have been able to care for over 5,600 veterans and their families this year. Construction of our new 12,000 square foot expansion with 21 beds is well underway. We are scheduled to open this house in June 2018. It is because of you that we have been able to provide this support to our veterans. 

Thank you!!!

Enjoy the holidays and we look forward to seeing you next year!!

From the Board and Staff of the Veterans Guest House

Thank you for supporting the Reno Police Department 2017 Drug and Safety Education Program. Your support makes a difference in our community. Only by working together can we hope to stop drug abuse. Let's all work to fight drug abuse

Reno Police Department

SERVPRO of Reno Southwest,

Thank you for your generous donation to the Dayton Senior Center bingo night. The event was a huge success and raised over $1,100.

Thank you,

Stephanie

I had a water damage in my kitchen and had no idea  what to do besides call SERVPRO. They were very knowledgeable and helpful in pointing me in the right direction. Rob was great at keeping me informed of what was happening and why. I wish my insurance was as kind and helpful as the guys at SERVPRO!

Amber P

Jose and the SERVPRO team,

Thank you so much for the flowers. We appreciate the support after our incident.

Love,

Melinda and Bree

Dear Jose:

On behalf of Mayor Geno Martini and the City of Sparks Parks and Recreation Department, I would like to thank you for your support of the Sparks 15th Annual Mayor's Cup Golf Tournament. We were pleased to once again have a full field of players at the tournament. With your support, close to $14,000 was raised that day bringing the total generated to more than $100,000.

Proceeds from the Mayor's Cup will be directed to the Sparks Youth Scholarship Fund to help at risk children of all ages and abilities participate  in a broad range of classes and programs in the coming year. Many of these children are in need of structured activities in a safe environment during non-school hours.

Thank you for making a difference in the lives of our local girls and boys. We greatly appreciate your continued support.

Sincerely,

Andre Stigall

To SERVPRO,

Thank you so much for offering the very informative and fun CE credit classes! So many topics of Fire and Water losses that are discussed. We always take away very valuable information, that helps us immensely in assisting our clients.

In addition, SERVPRO of Reno Southwest has always been immediately available to answer our questions. They answer our clients questions when they are experiencing any overflowing water and any unfortunate fire events.

Your customer service is and has been outstanding! Much appreciated especially in this day and age of computers and 1-800 numbers. It is so nice to pick up a phone and actually speak with a knowledgeable person to answer and assist with any questions or services.

I always look forward to our classes and working with. You always have an answer and a smile.



Kind regards,

Laura West

Dear SERVPRO, 

I just had to write and tell you how happy I am with the service I received on October 6th, 2017. Your tech, Ryan, did such a wonderful on my carpet! There is a lot of it as well. He arrived right on time and he finished the job almost exactly when he said he would. He was able to remove stains that I thought would never come out. I am not typically comfortable with strangers in my home but he made me feel very ease. I look forward to using SERVPRO in the future and I plan on referring your company to all my family and friends. Thank you again for such wonderful. professional and affordable service.



Sally H

Patrick, 

Thank you for taking care of cleaning the trash and spreading the vapor barrier and spraying the fungicide for our house. David and the Hector did a professional and thorough job. Please thank them again for us!!

Sincerely,

Terri R

When I moved to Reno in June 2005 I quickly realized the work ethic and the quality of work that came out of this franchise. Regardless of the size or the complexity of the job I could count on this franchise's technicians to keep in constant contact. They would always let me know if there were issues that needed be handled before the customer ever found out about it. I would recommend this franchise many times over.



Ellen 

Former Adjuster for over 3 decades

I want to thank SERVPRO of Reno Southwest for doing an amazing job of cleaning up a horrific murder scene. I asked them to be very discreet. They fulfilled that commitment. I have used them to remove skunk odor from our personal home and I would recommend them for any other future work.

Dick J.

Independent Ins. Agent

"On behalf of TIP of Northern Nevada, I want to thank you for your support. Your sponsorship and attendance at our 6th annual Heroes with a Heart event helps us spread the word about the work TIP does and the need for continued financial support. We appreciate having you at the event."

Gabrielle Totton

Executive Director

"Your staff was so efficient and organized. I can not praise them enough. They came when they said they would, they called when they said they would. They were incredible representatives of your company, especially Robert Harrison the crew chief.