What our Customers say...
I think you guys do a great job.
Patrick is very professional and helpful. Always has a pleasant and service oriented outlook.
The purpose of this letter is to let you know how much my wife, Pat, and I appreciated the work performed by SERVPRO at our residence during at our residence during an undiscovered water break from the frozen water line to our ice maker approximately 3 weeks ago.
Cody was in charge of the project following your initial involvement and we have to say he was extremely professional and kept us fully informed each step of the way. This was really a traumatic experience for us and he really minimized our frustration and reassured us the removal of flooring, sheet rock, cabinetry, etc., was necessary and every effort was made to save as much as reasonably possible.
Each day while flooring and materials were being removed, Cody, and especially Carl, made every effort to minimize contaminants, dust, etc,. and cleaned up every day, making every effort to keep our carpets and undamaged floors clean. Carl was especially conscientious in this regard and on the day all the barriers etc,. were taken back. Carl did a fantastic job of cleaning up and getting the damaged areas ready for reconstruction.
We just wanted to let you know the outstanding performance exhibited by Cody and Carl on our particular disaster and their efforts to minimize our fears and frustrations, keeping us fully informed as to each step of the process and why they were necessary.
Hello Mr. Henry,
Just wanted to thank you again for the mold inspection you performed for me at my house. The house closed on My 20. Although you didn't accept any payment for your work, I'd like to at least buy you a nice dinner.
"Your guys are doing an awesome job. They are very respectful and compassionate. Thank you very much for taking care of this so quickly."
Your guys did a great job! Thank you for coming so quickly.
You go out of your way to get us on the schedule to clean our facility. We also like that you are willing to work overnight to not be a bother to our residents.
Your franchise has always gone out of your way to take care of all of our properties. From the carpet cleaning to the large water losses. You make me feel valuable.
Commercial Property Manager
David is extremely professional. He should get a raise so you can keep him forever. Promote David
Satisfied home owner
Thanks for the quick response. My insurance agent was correct in recommending you for the job.
Thanks to your franchise all of our clients are happy with the service during the last few snow and ice storms. Thanks again for taking of our clients.
Thanks for the quick response to our fire damage in Susanville. Many other mitigation companies could not get to us from Sacramento or Chico due to the weather. We will only use you from now on.
Joel and Angela
SERVPRO of Reno Southwest cleaned my personal home during a very traumatic event in any one's life. We had a fire that put us out of our home for many months. They stored our personal belongings in their warehouse for over 1 year. They definitely took care of our belongings and I will continue to use them in the future.
Former State Farm Agent
Your crew has been wonderful. We use your franchise mainly for carpet cleaning but your work during the storms have allowed us to keep the rentals clean and dry for our clients.
Sherine and Marion
Property Managers in Incline Village
Your team has responded well to all of our jobs that we have sent your way during the snow storms. We have been hit hard lots of freezing temperatures and snow build up next to the vacation and rental homes that manage in the community. Thanks again for all of your hard work.
Thanks for the quick response to my clients rain damage. I will continue to refer my future clients to your office.
Your franchise was very quick to respond to our customers needs. They were also one of the few restoration companies to not pester our client to work with them. Thanks again
Your office has always had my respect especially since you cleaned up my personal home with fire and smoke damage. Thanks again and I will keep referring business your way.
Thanks for responding so quickly to my friends water damage. Thanks for being understanding and working with them to find out if it needs to be filed as a claim.
Your team did an amazing job on the clean up and the were very discreet.
I appreciate how you cleaned up this house for the home owner and have prepared it for the mold clean up.
Contractor in Tahoe
Thanks for doing a great job. Your crew also did an amazing job for our neighbor. Thanks for all of the hard work.
SERVPRO has been our cleaning company for years. We will continue to use their carpet and bio-hazard cleaning services for the near future.
Kendrick and Dave
We want to thank SERVPRO for keeping everything discreet while they were working on the bio-hazard clean up. Thank you
The workers did an amazing job to cleanup our sewage damage. The manager and myself are happy with the work.
Elijah did an amazing job of cleaning our office. He took care of our office and came in earlier than expected.
Farmers Insurance Agent
Great work, responded to my home in less than an hour. Very professional and reassured me during this stressful time.
We give thanks to friends like you who have been so giving. With your support, we have been able to care for over 5,600 veterans and their families this year. Construction of our new 12,000 square foot expansion with 21 beds is well underway. We are scheduled to open this house in June 2018. It is because of you that we have been able to provide this support to our veterans.
Enjoy the holidays and we look forward to seeing you next year!!
From the Board and Staff of the Veterans Guest House
Thank you for supporting the Reno Police Department 2017 Drug and Safety Education Program. Your support makes a difference in our community. Only by working together can we hope to stop drug abuse. Let's all work to fight drug abuse
Reno Police Department
SERVPRO of Reno Southwest,
Thank you for your generous donation to the Dayton Senior Center bingo night. The event was a huge success and raised over $1,100.
I had a water damage in my kitchen and had no idea what to do besides call SERVPRO. They were very knowledgeable and helpful in pointing me in the right direction. Rob was great at keeping me informed of what was happening and why. I wish my insurance was as kind and helpful as the guys at SERVPRO!
Jose and the SERVPRO team,
Thank you so much for the flowers. We appreciate the support after our incident.
Melinda and Bree
On behalf of Mayor Geno Martini and the City of Sparks Parks and Recreation Department, I would like to thank you for your support of the Sparks 15th Annual Mayor's Cup Golf Tournament. We were pleased to once again have a full field of players at the tournament. With your support, close to $14,000 was raised that day bringing the total generated to more than $100,000.
Proceeds from the Mayor's Cup will be directed to the Sparks Youth Scholarship Fund to help at risk children of all ages and abilities participate in a broad range of classes and programs in the coming year. Many of these children are in need of structured activities in a safe environment during non-school hours.
Thank you for making a difference in the lives of our local girls and boys. We greatly appreciate your continued support.
Thank you so much for offering the very informative and fun CE credit classes! So many topics of Fire and Water losses that are discussed. We always take away very valuable information, that helps us immensely in assisting our clients.
In addition, SERVPRO of Reno Southwest has always been immediately available to answer our questions. They answer our clients questions when they are experiencing any overflowing water and any unfortunate fire events.
Your customer service is and has been outstanding! Much appreciated especially in this day and age of computers and 1-800 numbers. It is so nice to pick up a phone and actually speak with a knowledgeable person to answer and assist with any questions or services.
I always look forward to our classes and working with. You always have an answer and a smile.
I just had to write and tell you how happy I am with the service I received on October 6th, 2017. Your tech, Ryan, did such a wonderful on my carpet! There is a lot of it as well. He arrived right on time and he finished the job almost exactly when he said he would. He was able to remove stains that I thought would never come out. I am not typically comfortable with strangers in my home but he made me feel very ease. I look forward to using SERVPRO in the future and I plan on referring your company to all my family and friends. Thank you again for such wonderful. professional and affordable service.
Thank you for taking care of cleaning the trash and spreading the vapor barrier and spraying the fungicide for our house. David and the Hector did a professional and thorough job. Please thank them again for us!!
When I moved to Reno in June 2005 I quickly realized the work ethic and the quality of work that came out of this franchise. Regardless of the size or the complexity of the job I could count on this franchise's technicians to keep in constant contact. They would always let me know if there were issues that needed be handled before the customer ever found out about it. I would recommend this franchise many times over.
Former Adjuster for over 3 decades
I want to thank SERVPRO of Reno Southwest for doing an amazing job of cleaning up a horrific murder scene. I asked them to be very discreet. They fulfilled that commitment. I have used them to remove skunk odor from our personal home and I would recommend them for any other future work.
Independent Ins. Agent
"On behalf of TIP of Northern Nevada, I want to thank you for your support. Your sponsorship and attendance at our 6th annual Heroes with a Heart event helps us spread the word about the work TIP does and the need for continued financial support. We appreciate having you at the event."
"Your staff was so efficient and organized. I can not praise them enough. They came when they said they would, they called when they said they would. They were incredible representatives of your company, especially Robert Harrison the crew chief.