What our Customers say...

Fire Damage Testimonials

We had a house fire on 05/21/2019. My teenage daughter and 10 year old twin boys were the only ones home at the time of the fire. TALK ABOUT SCARY!!!!! My daughter was able to safely get herself and her two younger brothers out THANK GOODNESS! I received the call and truly did not even know where to begin. After the fire fighters left and I was given permission to enter what was left of my home…. I was devastated in a way I have never experienced before. I obviously contacted my insurance company who gave me a couple of different companies to call and get my process started. The first company I called acted as though what I was going through was nothing to them. No compassion. I knew I could not work with a company who is speaking to a single mother of three who just lost everything this way. Last on my list was SERVPRO of Reno Southwest. I called them with my fingers crossed. I was relieved when the sweetest woman came on the phone, she listened to my story, she SOUNDED like she cared! They immediately set a time to come and give me a home inspection and estimate to give to my insurance. David, Zach and Elijah came out quickly once work was approved. By the end of the first day I KNEW I made the right choice. Each technician took the time to ASK me about my belongings and we made decisions together, which if you have never been left with nothing means EVERYTHING! The work was completed quickly and professionally. One of my sons has even talked about opening a company like theirs to help other people who went through what we did. SERVPRO truly made the worst experience of my life something that can be looked back on in a positive light. Much appreciated!

Thank you,

 Nancy J.  

Your guys were quick to finish the cleanup. This allows us to get the unit ready for another tenant.




Thanks for the quick response to our fire damage in Susanville. Many other mitigation companies could not get to us from Sacramento or Chico due to the weather. We will only use you from now on.

Joel and Angela

SERVPRO of Reno Southwest cleaned my personal home during a very traumatic event in any one's life. We had a fire that put us out of our home for many months. They stored our personal belongings in their warehouse for over 1 year. They definitely took care of our belongings and I will continue to use them in the future.

Former State Farm Agent


Your franchise was very quick to respond to our customers needs. They were also one of the few restoration companies to not pester our client to work with them. Thanks again


Independent Agent


Your office has always had my respect especially since you cleaned up my personal home with fire and smoke damage. Thanks again and I will keep referring business your way.


State Farm